Raygar He

Senior Product Designer — AI, Web & Mobile Apps

Summary

8+ years across startups and enterprises — banking, fintech & e-commerce.
Lead end-to-end product design 0 → 1 — design direction, measurable impact, and growth & retention strategy.
Data-informed design for 2M+ users and AI-native innovation — I think in business, design in systems, and build in code.

Design

User researchUX/UIProduct designAI prototypingDesign systemsAccessibility (WCAG 2.2)Asset managementMentorshipCoachingWorkshop facilitation

Strategy

Product strategyGrowth & retentionCommercial thinkingStakeholder managementRoadmapping

Development

HTML / CSSTypeScriptReact / Next.jsVibe codingClaude CodeDesigning for LLMs

Senior UX Designer (Digital Accessibility) — ANZ

Feb 2026–Present · Brisbane

Partner on the bank's Digital Accessibility Standard across governance, customer advocacy, platform owners & external consultancy — setting the compliance and quality baseline for all digital channels.
Lead role-based accessibility checklists and the Accessibility Champion group across 11 roles in web & app — upskilling, process optimisation & control testing.
Certified in accessibility design & development across Web, iOS & Android (WCAG 2.2, ABA standards).

Senior UX Designer (Personalisation) — ANZ

Aug 2024–Present · Brisbane

Led UX for AI-powered personalised communications (PEGA) to 1.2M+ users — owning the roadmap, end-to-end research, and personalisation logic across message type, channel, placement & timing.
Own the app design system — libraries, master pages & contribution process — accelerating squad delivery and UI consistency.
Evolved master-page libraries into an App Demo Tool for branches, contact centres & delivery squads — improving onboarding, training & troubleshooting and cutting average call time.

Mentor — ADPList

Jul 2024–Present · Remote

Mentor UX/UI and product designers on craft and career, and help career-switchers, graduates & overseas designers break into the Australian market — portfolio reviews, applications & interview prep.

UX Designer (Identity & Authentication) — Suncorp Group

Oct 2023–Aug 2024 · Brisbane

Led UX for identity, authentication & security across the bank app and Internet Banking (1.2M+ customers) — redesigned login, verification, recovery, consent & step-up flows, cutting friction while maintaining security standards.
Built & governed the app design system — reusable patterns, templates & master pages, with documentation, workshops & coaching.

UX Designer (Growth & Web Design System) — Suncorp Group

Feb 2023–Aug 2024 · Brisbane

Led end-to-end UX to drive home-loan lead generation & conversion across web — product pages, calculators & online origination — via experimentation and A/B testing.
Led components of the institutional web design system — reusable patterns & templates informed by performance data, improving delivery speed & cross-team adoption.

App Designer (Finance) — Savvy

Dec 2021–Apr 2024 · Adelaide (Contract)

Led end-to-end design of the Savvy personal finance app, concept to production — UX, UI, IA & user flows, translating complex financial requirements into intuitive, accessible experiences.
Worked directly with founders, product & engineering in a fast-moving startup, shipping iteratively under resource and timeline constraints.

Product Designer (Growth), Oz Lotteries — Jumbo Interactive

Feb 2022–Feb 2023 · Brisbane

Drove customer acquisition and revenue growth across web & native mobile for Oz Lotteries (1.5M+ users), one of Australia's largest online lottery platforms — designing end-to-end e-commerce journeys from onboarding and discovery to purchase, promotions & account management.
Led experimentation and A/B testing to lift conversion, retention & purchase frequency across high-traffic journeys, backed by qualitative and quantitative research.
Scaled the Oz Lotteries web & mobile design system and illustration library — improving pattern consistency, delivery speed & cross-platform coherence.

UX/UI Designer (Agency) — The Distillery

2021 · Adelaide

UX/UI Designer (E-learning) — JR Academy

2019–2020 · Brisbane & Adelaide

UX/UI Designer (Fashion E-commerce) — Dogstar

2018–2019 · Brisbane

Graphic Designer — Guangdong University of Foreign Studies

2014–2016 · Guangzhou

MSc Computer Science — University of Adelaide

Adelaide, Australia

BSc Interactive & Visual Design — Queensland University of Technology

Brisbane, Australia

Digital Accessibility Certificates — Intopia (Design, Development, Testing, WCAG 2.2, Web & Mobile app)

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